Privacy Policy

Last Updated: October 27, 2023

Tip Tag (Pty) Ltd. ("Tip Tag," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital tipping service via NFC/QR tags, website, and mobile application (collectively, the "Service").

1. Information We Collect

We collect information necessary to provide and secure our digital tipping services. This information falls into two main categories:

A. Information Collected Automatically (Tippers)

• Transaction Data: The amount, date, time, and currency of the tip, and the Service Worker ID receiving the tip. We do not store full payment card details.
• Usage Data: Information about your interaction with the Service, such as access dates and times, device type, and browser type.

B. Information Provided by Service Workers (Tippees) and Partners

• Identification Data: Full name, email address, phone number, physical address, and required verification documents (e.g., ID document, proof of address).
• Financial Data: Bank account details or digital wallet information for payout purposes.
• Business Data (Partners): Business name, industry, contact person details, and estimated staff count.

2. How We Use Your Information

We use the information we collect to operate, maintain, and provide you with the features and functionality of the Service, including:

• Processing and facilitating digital tip transactions.
• Verifying the identity of Service Workers and preventing fraud.
• Providing customer support and responding to inquiries.
• Sending essential service updates, security alerts, and administrative messages.
• Improving the functionality and user experience of our Service.

3. Disclosure of Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With Payment Processors: To facilitate tip payouts and transaction processing (e.g., connecting to banks, payment gateways).
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have the following rights concerning your personal data:

• The right to access and obtain a copy of your personal data.
• The right to request correction or deletion of your personal data.
• The right to object to or restrict the processing of your data.

To exercise these rights, please contact us using the information provided in Section 7.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: support@tiptag.co.za
Address: Tip Tag (Pty) Ltd., [Your Business Address], South Africa